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Unit 8 33 Nyrang Street
Lidcombe NSW 2141
Monday - Friday
8am - 5pm

Frequently Asked Questions

  • How long will my order take?

    Orders are processed as soon as we receive them and production usually takes 24 hours with many items same day despatch. For larger orders and bespoke items, please contact us.

  • How do I change my order?

    If you’ve placed an order online and wish to make changes, contact us and we will do what we can, providing production on the order hasn’t started.

  • How can I return an item?

    We don’t accept returns for change of mind. However, if you’ve received a product that is damaged or defected in any way we will replace the item free of charge.

  • I placed an order but did not receive a confirmation email?

    Please contact us to make sure that your order was received.

  • Where does my order ship from?

    We are conveniently located in central metropolitan Sydney at Lidcombe. Access for pickups is convenient for all locations within Sydney. For the rest of the country we have a wide network of courier services and use the best and quickest carrier suited to your location.

  • How can I track my package?

    When your order is despatched we will provide you with a tracking number from the carrier used to ship your items.

  • Will I receive an invoice?

    Yes. Once your item has been paid for and shipped, our accounts team will follow up with an invoice. This will be sent to the email address you provided with your purchase.

Contact Us For Any Questions