What are the production times?

Production times depend on the complexity of your job and if design is required. Most items on our site have a production time of 24 hours but larger orders and bespoke items will take longer. Please contact us for estimates.

If your requirements are urgent please contact us and we’ll do our best to accommodate your needs.

Will I get a proof before my job goes to print?

All files supplied by our clients are checked by our design team. You will be sent a PDF proof to approve via email before your order is sent to production.

If there is an issue with your supplied file we will let you know and you in order for you to correct any issues. If you would like us to make any amendments to you will incur a design fee. Contact us for more information.

Do you have artwork templates for your products?

Yes, we do. All our products have templates and they can be found here. It’s best to use them to avoid any artwork adjustment fees you may incur by supplying incorrect artwork.

What happens after I’ve approved my artwork for printing?

Once you’ve approved you files for printing the job goes to the department responsible for producing the order.

Now that the approval process is out of the way and production is underway it’s usually not that long till you receive a notification that your order is booked for shipping.

What are the delivery charges?

We have a flat rate fee of $14.95 for shipping for most items on the store. Items that are large and bulky or that require palleting we will give you an estimate of the shipping fees when quoting on the order.

How long will delivery take?

Delivery estimates are given by our shipping and courier suppliers and us such we have no control over the delivery process once your goods have been despatched from Splash in Lidcombe. We use a variety of carriers and depending on where in Australia you live we choose the most suitable for your location. Our couriers range from Australia Post, Aramex (Fastway) and FedEx (TNT) among others. Tracking information from the carrier is supplied to you once your item has been despatched.

What are the delivery estimates?

Below are estimates for metro areas around Australia. For estimates to regional and remote areas please contact us.

Sydney Metro: 1-2 business day estimate
Brisbane Metro: 1-2 business day estimate
Melbourne Metro: 1-2 business day estimate
Canberra Metro: 1-2 business day estimate
Adelaide Metro: 2-3 business day estimate
Perth Metro: 4-5 business day estimate
Hobart Metro: 4-5 business day estimate
Darwin Metro: 6-7 business day estimate

Please note: as a result of the Covid-19 crisis couriers are notifying customers of delayed deliveries.